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In recent years the application of information and communication technologies (ICTs) to the built heritage has been increasingly finalized to heritage promotion in order to maximize visitor flows. New urgent challenges facing built heritage loom now over its very existence and our possibilities to preserve it for future generations. Italian heritage cities represent a delicate context, where concerns related to tourist flows and resource consumption are amplified due to the concentration ofdoi:10.3390/su12176952 fatcat:zhxz7qebfbgovloicbeoftps4a