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This paper reports a field evaluation of the mobile phone as a 'package' of device and services. The evaluation compares 44 university students' usage and user experience of communication before and during rendezvous. During a rendezvous, students rated many aspects of the experience of phone use less favourably than before a rendezvous. This impairment of experience is attributed to the cumulative effect of various adverse factors that occur more often during rendezvous -incomplete networkdoi:10.1080/01449290500043991 fatcat:24orodozovf47akst6p7nvjpkm