Robotic Process Automation (RPA) is an umbrella term for tools that run on an end user's computer, emulating tasks previously executed through a user interface by means of a software robot. Nowadays, only simple, predictable tasks can be automated in situations where there is no room for interpretation, while more sophisticated work is still left to human experts. The here proposed research aims at tackling this issue through a paradigm shift in conceiving software robots that are able to

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... intelligently and flexibly in many dynamic and knowledgeintensive situations that are common in today's application scenarios.