Knowledge Management: A Primer

Elayne Coakes
2004 Communications of the Association for Information Systems  
Knowledge Management is an expanding field of study. In this paper we clarify and explain some of the terms and concepts that underlie this field. In particular we discuss knowledge and its related philosophies; how the sociotechnical aspects of organizations can assist in knowledge management and how communities of practice can thus be supported; how knowledge can be valued in an organization; and the idea of intellectual capital. We conclude that knowledge management is not an easy 'fix' to
more » ... organisation's problems. Implemented well it can increase productivity, improve worker collaboration, and shorten product development times. Implemented badly it may incur significant costs without delivering these benefits. Keywords: knowledge management, communities of practice, intellectual capital Editor's Note: This article is intended as a basic primer for those who are not familiar with the ideas now being discussed in knowledge management. This academic field is not yet well established. It is an interdisciplinary topic with many writers and theories intersecting across organisational topic areas. This paper discusses the main areas that are currently under development and points to major resources that can be accessed for further research.
doi:10.17705/1cais.01421 fatcat:y6oisfk6qrgi5fkxibabz6bi5y