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To understand developers' typical tools, activities, and practices and their satisfaction with each, we conducted two surveys and eleven interviews. We found that many problems arose because developers were forced to invest great effort recovering implicit knowledge by exploring code and interrupting teammates and this knowledge was only saved in their memory. Contrary to expectations that email and IM prevent expensive task switches caused by face-to-face interruptions, we found thatdoi:10.1145/1134285.1134355 dblp:conf/icse/LaTozaVD06 fatcat:jd7z6kmtmfekpi6iaa23olopum