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IMPASSES E CONFLITOS NA RELAÇÃO ENTRE TI E BUSINESS: UM ESTUDO DE CASO EM EMPRESAS DE TELECOMUNICAÇÕES NO BRASIL [thesis]

SELMA DE FATIMA SAMPAIO DE CARVALHO

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Carvalho, Selma de Fátima Sampaio; Pinto, Mario Couto Soares (advisor). Dilemmas and conflicts between IT and Business relationships: A case study in Telecommunication Companies in Brazil. Rio de Janeiro, 2009. 85p. MSc. Dissertation -Departamento de Administração -PUC-Rio. Minimize the difficulties of communication between technical areas of IT and Business areas has been a challenge to many CIOs -"Chief Information Officers" -of companies that have to translate the needs of Business units of
more » ... he company in appropriate technologies, integrated, scalable and generating revenue for organizations. Since IT is not an end in itself, but a step that organization uses to reach results, such dispute may lead to inefficiency, despite the investment and effort spent. The perceptions of possible conflicts involving IT area and its internal customers of two Brazilian telecommunications companies are contradictory or coincidental, according to the vision of each of the area? What are the possible causes of conflict identified in each company?
doi:10.17771/pucrio.acad.31583 fatcat:zbgskzwu7rcrrfuynq6c434hme
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SELMA DE FATIMA SAMPAIO DE CARVALHO. "IMPASSES E CONFLITOS NA RELAÇÃO ENTRE TI E BUSINESS: UM ESTUDO DE CASO EM EMPRESAS DE TELECOMUNICAÇÕES NO BRASIL."