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Technological developments have become a necessity for job optimization, be it desktop, web or mobile-based software, of course this really supports work with fast, timely completion, without spending a lot of effort and money. The Help Desk is a facilitator for the process of solving operational problems, through communication and interaction networks, internal and external, between the source of the problem (the client) and the potential / problem solving analysis capacity (experts) so thatdoi:10.24235/itej.v5i2.44 fatcat:xqyrqd34z5hafcryjgdm4ammva