Design and Implementation of Web-Based Helpdesk Information Systems Using Extreme Programming Methods

Freddy Wicaksono, Orin Satriani Baswara
2020 ITEJ (Information Technology Engineering Journals)  
Technological developments have become a necessity for job optimization, be it desktop, web or mobile-based software, of course this really supports work with fast, timely completion, without spending a lot of effort and money. The Help Desk is a facilitator for the process of solving operational problems, through communication and interaction networks, internal and external, between the source of the problem (the client) and the potential / problem solving analysis capacity (experts) so that
more » ... (experts) so that the Asset Management process becomes more effective in improving unit performance. Its operational implementation refers to the principles in the concept of Knowledge Management. Extreme programming is a method that lightens the burden or speeds up the software development process, the characteristics of this method are in accordance with this study which has a small number of team members. This method is flexible so that it can adapt to the changes that customers want. With this the user becomes easier for system development
doi:10.24235/itej.v5i2.44 fatcat:xqyrqd34z5hafcryjgdm4ammva