Mobility as a service (MaaS) is proposed to encourage travelers to choose sustainable mobility options and reduce use of individual car. In the future, mobility services based on autonomous vehicles (AVs) are also incorporated into MaaS. The objective of our work is to elaborate the concept of mobile application, aiding the MaaS based on AVs. We applied a system engineering process-oriented approach to determine the information system components, the functions as well as input and output data.

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... unctions of back-end information system operation and front-end interface of application have been identified, as well as the information flows have been modeled. We highlighted the main differences between MaaS and MaaS based on AVs. We found that recording of event-based points and feedback management are regarded as pivot functions in this self-travel service. Our results facilitate the development of smartphone application for the MaaS based on AVs.