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The significance of >Integratedquality management< (IQM) model, originating form St.Gallen-model, is reflected in the need for synergic application of new and advanced concepts of management theory and practise. Balanced score card (BSC) within IQM model becomes a catalyst of business success for a modern organization by focusing on organizational variables-business strategy, organization structure and corporate culture. BSC is the leading system of performance tracking and strategydoaj:a0032fcb0bc34517846f63b9fb54a9ed fatcat:lsmiujw4ujbvdbl3p7pmhfcjki