Development and implementation of an e-restaurant for customer-centric service using WLAN and RFID technologies

Ching-Su Chang, Che-Chen Kung, Tan-Hsu Tan
<span title="">2008</span> <i title="IEEE"> 2008 International Conference on Machine Learning and Cybernetics </i> &nbsp;
Traditional restaurants only provide passive service where waiter can only deal with customer's order by asking customer's need and then waits for answer. However, a high quality service system should be customer-centered, i.e., customer's identity and therefore his/her favorite meals and expenditure records in past days can be immediately recognized by service system so as to provide customer-centric services. To achieve this goal, this study integrates RFID and wireless local area network
more &raquo; ... N) technologies to implement an e-restaurant for customer-centric service, which enables waiters to immediately identify each customer via his/her own RFID-based membership card and then actively provides customized services. The user interface of the proposed system is built with Visual C# 2005 and eMbedded Visual C++, and the database is built on Microsoft SQL Server 2005 for server management and statistic reporting. WLAN and RFID are used to transmit the real-time information of each dining table. Experimental result reveals that the proposed system has potential for practical application. Keywords: RFID; wireless local area network (WLAN); e-restaurant for customer-centric service However, a high quality service system should be customer-centered, i.e., customer's identity and therefore his/her favorite meals and expenditure records in past days can be immediately recognized by service system so as to provide customer-centric services. To achieve this goal, this study will integrate RFID and wireless local area network (WLAN) technologies to implement an e-restaurant for customer-centric service, which enables waiters to immediately identify each customer via his/her own RFID-based membership card and then actively provide customized services. Also, customers can use the RFID-based membership card to pay the bill instead of using cash. Moreover, to facilitate waiter's dining table service, this research develops portable service unit on personal digital assistant (PDA). By means of the PDA-based service unit customer's order can be instantly transmitted via WLAN to the kitchen for meal preparation. Also, the expenditure information can be sent to the counter for pre-processing of bill. The restaurant managers can access to the database for mastering the business status anytime and making appropriate redeployment for food materials.
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