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Hotels vs. Peer-to-Peer Accommodation Rentals: Text Analytics of Consumer Reviews in Portland, Oregon
2015
Social Science Research Network
Peer-to-peer (P2P) accommodation rentals continue to grow at a phenomenal rate. Examining how this business model affects the competitive landscape of accommodation services is of strategic importance to hotels and tourism destinations. This study explores the competitive edge of P2P accommodation in comparison to hotels by extracting key content and themes from online reviews to explain the key service attributes sought by guests. The results from text analytics using terminology extraction
doi:10.2139/ssrn.2594985
fatcat:jdiayagz5jhq7irqgorzjb2tcu