Personal cloud storage services such as Dropbox and OneDrive are popular among Internet users. They help in sharing content and backing up data by relying on the cloud to store files. The rise of mobile terminals and the presence of new providers question whether the usage of cloud storage is evolving. This knowledge is essential to understand the workload these services need to handle, their performance, and implications. In this paper we present a comprehensive characterization of personal

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... ud storage services. Relying on traces collected for one month in an operational network, we show that users of each service present distinct behaviors. Dropbox is now threatened by competitors, with OneDrive and Google Drive reaching large market shares. However, the popularity of the latter services seems to be driven by their integration into Windows and Android. Indeed, around 50% of their users do not produce any workload. Considering performance, providers show distinct trade-offs, with bottlenecks that hardly allow users to fully exploit their access line bandwidth. Finally, usage of cloud services is now ordinary among mobile users, thanks to the automatic backup of pictures and media files.