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Plots a path from a base of ISO 9000 series system registration to the effective use of self-assessment against the criteria of an excellence model (e.g. the European Foundation for Quality Management (EFQM) model or the Malcolm Baldrige National Quality Award (MBNQA) model). Both the ISO 9000 series and excellence models define the total quality management (TQM) philosophy in a specific way, but at different levels of TQM maturity. The gap between the TQM maturity levels defined through thedoi:10.1108/14637150010353911 fatcat:koy6uizeone35oblvb7rusejwe