Chatbots as conversational healthcare services [article]

Mlađan Jovanović, Marcos Baez, Fabio Casati
2020 arXiv   pre-print
Chatbots are emerging as a promising platform for accessing and delivering healthcare services. The evidence is in the growing number of publicly available chatbots aiming at taking an active role in the provision of prevention, diagnosis, and treatment services. This article takes a closer look at how these emerging chatbots address design aspects relevant to healthcare service provision, emphasizing the Human-AI interaction aspects and the transparency in AI automation and decision making.
arXiv:2011.03969v1 fatcat:x356sbmyr5aypngqchenww3aoq