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Customer requirements and the quality improvement of health care services
2016
Management
Customer oriented approach is at present the most important principle in quality management. It becomes particularly significant in the context of offering the society high standard health care services. The aim of the research presented in the paper is to diagnose the functioning of customer oriented approach in Polish hospitals, and in particular actions in respect of meeting customer requirements at the stage of developing and improving health care services. Additional the paper attempts to
doi:10.1515/manment-2015-0073
fatcat:igyzadogm5bv3ir5oyaj6jaxwa