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Identification and Classification of Desirable Web-Based Services from the Perspective of Website Users of Iran's Hospitals Based on Kano Model of Customer Satisfaction
2020
Payavard Salamat
and Aim: A hospital website is an appropriate system for exchanging information and connecting patients, hospitals and medical staff. The purpose of this study was to identify and classify desirable web-based services in websites of Iranchr('39')s hospitals based on Kano's Customer Satisfaction Model. Materials and Methods: This was a survey study. The statistical population of the study consisted of hospital website users, of whom 120 were randomly selected. The data collection tool was a
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