An organization's effectiveness is directly affected by its crisis management process. The relevance for an organization to possess an efficient crisis management process cannot be over-emphasized, since it determines the continuous survival of the organization and prevents an immediate closure of its work process. Its importance lies on the identification of the likely causes of crisis whether from the internal or external environment and also the establishment of an effective crisis

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... process that would assist organization in the management of crisis. The article aims to share information on the various causes of crisis, techniques in crisis management, and the relationship between crisis management and organizational performance.