A STUDY ON CUSTOMER'S PERCEPTION OF CUSTOMER SERVICE QUALITY IN TAMIL NADU TRANSPORT DEPARTMENT AT SALEM DISTRICT (SPECIFICALLY IN THE REGIONAL TRANSPORT OFFICE) BY USING CORRELATION ANALYSIS

V Jeyagowri, M Latha Natarajan, M Gurusamy
International Journal of Business and Administration Research Review   unpublished
Quality is a mutual duty of the power and the administrator: to the power, it is the key obligation to characterize the level of value and to the administrator, the administrative and operational duties are to guarantee that the specialists effectively convey the characterized quality services. The moderate take-up of customer service practices in Regional Transport Offices (RTOs) is further exacerbated by challenges in measuring results, more prominent investigation from people in general and
more » ... ress, an absence of opportunity to act in a subjective manner, and a necessity for choices to be situated in law. This study concentrates on Regional Transport Office specifically. The office was picked in light of the fact that they interface with many individuals/clients consistently. The main purpose of this study is to understand the customer's satisfaction level and to examine the perception of customer service quality in Tamil Nadu Transport Department render at Salem District (specifically in the Regional Transport Office. The Regional Transport Office desires to expand the conveniences and the atmosphere wants to be reformed. Customer wishes a calm environment and significance should be given to elder citizen and disabled public. And also, they need to analyse all the procedures and remove needless ones to accelerate the process. All the vital data the customer needs to have should be readily accessible anytime. The department could offer more aids, posters, brochure, etc. for their customers. Introduction Quality is a mutual duty of the power and the administrator: to the power, it is the key obligation to characterize the level of value and to the administrator, the administrative and operational duties are to guarantee that the specialists effectively convey the characterized quality services. In this regard, an incorporated activity including powers and administrators is a key variable to give aservice quality that meets the desires of the clients.
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