Management and Applied Sciences www.ijetmas
International Journal of Engineering Technology
Public transportation is one of the most important and wide spread transportation system and it creates very important impact over society, economy and environment. Most of the public transport organizations are using customer centric approach and becoming market oriented organization due to significant and radical changes in public transport industry across the world. Delhi Metro is significant addition to existing public transport system of Delhi and NCR and it appreciably changed the
... changed the travelling experience of commuters. It significantly reduced traffic congestion, travel time,pollution and frequency of accidents on the road. The present study was undertaken to explore the new services for Delhi Metro and for the said purpose total 1015 sample were taken from all the 160 metro stations. In this study total tennew services were explored through qualitative research techniques such as depthinterview, focus group interview and extensive review of literature in order to improve service quality and effectiveness of service delivery from passenger's perspective. The data were analyzed by using SPSS.20 statistical software and measure of location, measure of variability, Chi Square test wasadministered for processing of the data. The result of this study reveals that commuters are very much agreed to introduce eight new services out of ten proposed services which were explored in this study.