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Proceedings of the 6th International Conference on Information Technology and Multimedia
In many organizations, especially in most utility companies including Company X, revenue collection is a major issue when customers face difficulties in paying their utility bills before the deadline. There are many reasons for this problem but it becomes a serious financial issue for the organizations when the cumulative amount of bad debts reached a staggering figure. This paper reports a study of this issue for Company X involving its customers based in Bangi and Kajang, totaling upto 1,525doi:10.1109/icimu.2014.7066636 fatcat:an5phnxzxvbhlkbkdbosrgznqu