Hot complaint intelligent classification based on text mining

XIA Haifeng, CHEN Junhua
2013 Journal of Shanghai Normal University (Natural Sciences)  
The complaint recognizer system plays an important role in making sure the correct classification of the hot complaint,improving the service quantity of telecommunications industry.The customers' complaint in telecommunications industry has its special particularity which should be done in limited time,which cause the error in classification of hot complaint.The paper presents a model of complaint hot intelligent classification based on text mining,which can classify the hot complaint in the
more » ... complaint in the correct level of the complaint navigation.The examples show that the model can be efficient to classify the text of the complaint.
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