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Are People the Key to Enabling Collaborative Smart Logistics?
2017
Proceedings of the 2017 CHI Conference Extended Abstracts on Human Factors in Computing Systems - CHI EA '17
The number of parcels delivered is growing annually, with a 15.7% increase to 1 billion parcel deliveries in the UK in 2015. We introduce Freight Traffic Control 2050 which is exploring how to transform last-mile urban freight through "collaborative logistics". Based on our ethnographic fieldwork, we introduce the context and challenges in this domain. We highlight the value of experience and tacit knowledge, and the importance of approaching this domain from a socio-technical perspective. We
doi:10.1145/3027063.3053128
dblp:conf/chi/BatesKF17
fatcat:fqygyqj35fcadlzbzwzxjp45xm