Active Citizen E-Participation in Local Governance: Do Individual Social Capital and E-Participation Management Matter?
2014 47th Hawaii International Conference on System Sciences
While a growing body of literature has touted e-participation as a means of facilitating greater citizen participation in policy decision-making processes, little is known about the driving forces of active citizen e-participation. Active e-participation is defined as the extent to which citizens make inputs via e-participation programs. Based on a literature review of social capital and citizen participation, the study develops a model of active e-participation and tests it in the context of
... cal governance. Three dimensions of social capitaltrust in government, strength of social ties, and volunteering activitiesare classified to explore the association of individual social capital and active e-participation. The model addresses that three dimensions of citizen participation managementfairness, access to information, and government responsivenessare positively associated with active e-participation. To test several hypotheses, the study uses the 2009 E-Participation Survey data collected from 1,076 participants of the Cheon Man Sang Sang Oasis, which is an e-participation program administered by the Seoul Metropolitan Government in South Korea since 2006. Using ordered logistic regression analysis, the study found that citizens' trust in government and their volunteer experiences are positively related to active e-participation. The results demonstrate that citizens embedded in weak offline social ties are likely to use e-participation actively. The study also found that citizens' perception of quality responsiveness during the e-participation process is positively related to active e-participation. Based on the study's findings, the paper discusses the managerial and policy implications for fostering citizens' eparticipation through effective e-participation programs in the context of local governance.