Penitentiary as a guiding institution aims to make prisoners target. The Narcotics Correctional Institution Class II A Nusakambangan continues to improve to improve public service facilities in the prison area, from the arrangement of the parking area, the visiting room made more comfortable, children's playground and lactation space prepared for guests to visit. The formulation of the problem in this study are: 1) How is the effectiveness of human rights-based public services in Class IIA

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... ambangan narcotics prison based on Minister of Law and Human Rights Regulation Number 27 of 2018? 2) What are the obstacles in conducting human rights based public services in Class IIA Nusakambangan narcotics penitentiary institutions based on the Minister of Law and Human Rights Regulation No. 27 of 2018? The author uses a sociological juridical approach. Based on the results of research that human rights-based public services in the Class IIA Nusakambangan narcotics penitentiary have been effective in accordance with the Minister of Law and Human Rights Regulation No. 27 of 2018 about Human Rights-Based Public Service Awards. Related to this, that the effectiveness of human rights-based services in Narcotics Correctional Institution Class IIA Nusakambangan has tried as much as possible to meet the Minister of Law and Human Rights Regulation so that the Narcotics Class IIA Narcotics prison can be maximized in providing the best services for families of prisoners who want correctional services. visiting families who are undergoing coaching in prison.