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Applying Lean Techniques to Improve the Patient Scheduling Process
2009
Journal for Healthcare Quality
Healthcare resources are in great demand. Patients often have to wait long periods of time before being seen by physicians or other medical providers. It is easy to assume that this is now just a fact of life and that there is little we can do to change things. However, a careful examination of the processes that we take for granted can reveal powerful opportunities to improve the waste and inefficiencies that are so frustrating for patients, employees, and medical providers. The process of
doi:10.1111/j.1945-1474.2009.00025.x
pmid:19522342
fatcat:mxah3zntojhe3is2ouzecck5di