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Purpose: This research aims to develop framework in the sustainable supply chain management (SCM) and to provide causal model of service industry specifically in higher education laboratory.Design/methodology/approach: The concepts of sustainable SCM in higher education laboratory were obtained by in-depth interviews and organized using Delphi method. While to identify the relationship between concepts, intuitionistic fuzzy cognitive map was utilized.Findings: As many as 15 concepts weredoi:10.3926/jiem.3204 fatcat:q5zbw3gnsbalfhpy3tm4m4l57y