A Diagrammatic Tool for Describing How a Product Engages Users

Chun-Juei Chou, Chris Conley
2020 Zenodo  
In this paper, "how a product engages users" is defined as a situation in which a product provides one or more additional features related to its primary function; therefore, the user has more senses engaged in the product experience. To describe it in a flexible way, how a product engages users literally equals to user engagement. Because user engagement is a novel domain, it is necessary to develop a new analytic tool for describing and recording it. Based on models and frameworks that
more » ... meworks that visualize design variables, such as functions, user contexts and human machine communication, visualization is an advantageous technique. Therefore, this paper proposes a diagrammatic tool for describing user engagement. Its usefulness is demonstrated through describing how six selected products engage ordinary people as subjects.
doi:10.5281/zenodo.4057101 fatcat:3i3swdbdqvb4ng3oyi54ku2f3i