Business Process Improvement Framework and Representational Support [chapter]

Azeem Lodhi, Veit Köppen, Gunter Saake
2012 Advances in Intelligent Systems and Computing  
Business process management and improvement are vital for enterprises in competitive environments. Understanding of a process is a pre-requisite and important step for improvement. Interaction between humans, computers, and business objects provide excellent opportunities for knowledge extraction. However, the specification of a framework is required for business process improvement, which extends from data collection, analytical methods, storage, and representation of knowledge. The process
more » ... els conceived for information system development are not sufficient for post execution analysis and improvement. In this paper, we specify such a framework briefly and focus on providing representational support for business process improvement. The main objective is to improve the overall improvement process by providing enriched graphical process models. Furthermore, we use a case study to explain the proposed usage and extensions of an existing modeling language for business process improvement.
doi:10.1007/978-3-642-31603-6_14 fatcat:sh3q42orr5drveaj5a4poywg4u