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Advances in Intelligent Systems and Computing
Business process management and improvement are vital for enterprises in competitive environments. Understanding of a process is a pre-requisite and important step for improvement. Interaction between humans, computers, and business objects provide excellent opportunities for knowledge extraction. However, the specification of a framework is required for business process improvement, which extends from data collection, analytical methods, storage, and representation of knowledge. The processdoi:10.1007/978-3-642-31603-6_14 fatcat:sh3q42orr5drveaj5a4poywg4u