Total quality management: perspectives for leaders

John C. Groth
1995 TQM Magazine  
The concept of quality has been for many years, although its meaning has changed, has evolved and adapted in time. It has always been specific human nature to turn into leaders to those who contributed to the evolution of the thought and the progress of mankind. Regardless of their creation, people have always proved, as important as this. It was the case of quality and those who believed in it. The sooner the flaws are discovered, the cheaper it is their correction. The total quality costs are
more » ... l quality costs are consistent with the sum of these costs. They are the difference between the real cost of a product or service and the potential cost (reduced) obtained whether the product or service would have been achieved or preserved in accordance with the client requirements. The quality generates numerous costs, which may be grouped in two categories, category comprising the costs necessary to obtain higher quality, nominated quality (costs of prevention) or quality control (costs costs), and the second category comprising costs generated by reduced quality, namely the cost of the quality of the internal flaws (internal defects) or the failure (the costs of external defects). Without uncertainty, quality specialists had the critical jobs to consume and change the idea of value from an insignificant specialized framework to a more extensive group of information known as absolute quality with the executives suggestions underway.
doi:10.1108/09544789510087788 fatcat:7cdqajwm25hmdgshywlu4uzafu