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There is much rhetoric concerning the need for collaboration and partnership both from policy makers and those within the sector who see the social enterprise model as being more collaborative than the private sector. However, there is limited understanding of the processes by which trust is built up and maintained in these contexts. The chapter examines the relationships between commissioners and providers, users/beneficiaries/ customers (vertical relationships) and relationships betweendoi:10.1057/9780230367098_6 fatcat:e2ovq24u3rcz5pjb4wbav557um