Improving the quality of process reference models: A quality function deployment-based approach

Sabine Matook, Marta Indulska
2009 Decision Support Systems  
Little academic work exists on managing reference model development and measuring reference model quality, yet there is a clear need for higher quality reference models. We address this gap by developing a quality management and measurement instrument. The foundation for the instrument is the well-known Quality Function Deployment (QFD) approach. The QFD-based approach incorporates prior research on reference model requirements and development approaches. Initial evaluation of the instrument is
more » ... carried out with a case study of a logistic reference process. The case study reveals that the instrument is a valuable tool for the management and estimation of reference model quality.
doi:10.1016/j.dss.2008.12.006 fatcat:fcmt5a2mjjeqrol4lb2mku6m6i