Survey of business excellence by knowledge gathering for industrial internet-of-things applications

Ville Isoherranen, Marjo Heikkilä, Johanna Hautamäki, Jouni K. Tervonen
<span title="">2018</span> <i title="Inderscience Publishers"> <a target="_blank" rel="noopener" href="" style="color: black;">International Journal of Management and Enterprise Development</a> </i> &nbsp;
The Internet-of-Things (IoT) can change not only products but also companies' whole business model. The goal of this article is to inform companies about the creation of business intelligence via utilisation of the industrial IoT. This review article assumes that combining business excellence, service design and knowledge gathering via data engineering into cognitive infocommunication (CogInfoCom) opens new possibilities to develop business ideas. These new possibilities are examined through a
more &raquo; ... iterature review on deployments of industrial IoT solutions. The survey responds to two research questions: What methods of knowledge gathering and business excellence are used in industrial IoT-based product, service and process innovations? How can knowledge gathering, business Jouni K. Tervonen et al. excellence and CogInfoCom methods be utilised to create added value in industrial IoT solutions? This survey reveals the richness and delicacy of these exploitation opportunities. Keywords: business excellence, business intelligence, business process management, case studies in industry, cognitive data communication, computational intelligence, data engineering, data mining, development, enterprise modelling and management, industrial Internet-of-Things, knowledge-intensive service design, literature review, management, operational maturity review Reference to this paper should be made as follows: Tervonen, J.K., Hautamäki, J., Heikkilä, M. and Isoherranen, V., (2018) 'Survey of business excellence knowledge gathering for industrial Internet-of-Things applications', Int. J. of Management and Enterprise Development, Vol. X, No. Y, xxxx Biographical notes: Dr Jouni K. Tervonen has been a researcher with Helsinki University of Technology and senior specialist with Nokia Networks, Finland. From 2004 to 2018, he worked for the Kerttu Saalasti Institute, University of Oulu, Nivala, Finland. His current research interests include industry-driven solutions utilising the Internet-of-Things, including data fusion, the data analysis of sensor data, and wireless sensor and actuator networks. Johanna Hautamäki received a MA in industrial design from the multidisciplinary Design, Media and Markets programme at the University of Lapland, Rovaniemi, Finland, in 2015. She has worked as an independent designer since 2002 and as project manager and service designer (2014-) and project planner in general research and development (R&D) at Centria University of Applied Sciences (2012-2013). Her research in the on-going project AppSim-Creating competence through applied simulation pedagogy, digitality and service design-focuses on developing new operational models and competences for co-operation in education, working life and R&D. The development process combines service design with anticipation and multidisciplinary applied simulation pedagogy. Since 2014, she has developed a service prototyping and development environment and methods at Centria. Her current research interest is multidisciplinary work in different fields through service design and anticipation. Marjo Heikkilä is research and development manager at Centria University of Applied Sciences. She has 20 years of experience in various research and development projects on wireless communication systems and applications. Her research interests include the industrial Internet, 5G network testing and critical operations over 5G networks. Dr Ville Isoherranen received his MSc (Eng.) in 2002 and DSc (Tech.) in 2012. He has served as director of the international research institute Kerttu Saalasti Institute (KSI), University of Oulu. He has international and cross-functional industrial management experience in various positions in sales and marketing and supply chain management (Nokia Corporation, 2002 and management consulting (ABB Group, 2012. His research interests are strategic management, operational excellence and customer-focused enterprises.
<span class="external-identifiers"> <a target="_blank" rel="external noopener noreferrer" href="">doi:10.1504/ijmed.2018.10017528</a> <a target="_blank" rel="external noopener" href="">fatcat:2kklntagdrecxihne5pgudoxha</a> </span>
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