Dialogue Management for Automatic Troubleshooting and other Problem-solving Applications

Johan Boye
2007 SIGDIAL Conferences  
This paper describes a dialogue management method suitable for automatic troubleshooting and other problem-solving applications. The method has a theoremproving flavor, in that it recursively decomposes tasks into sequences of sub-tasks and atomic actions. An explicit objective when designing the method was that it should be usable by other people than the designers themselves, notably IVR application developers. Therefore the method has a transparent execution model, and is configurable using a simple scripting language.
dblp:conf/sigdial/Boye07 fatcat:nbx5lcqox5bvlkt2dqtydylexq