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Designing Anthropomorphic Therapeutic Conversational Agents: An Uncanny Valley Perspective
2021
European Conference on Information Systems
Recent technological advancements promise new potentials for the use of therapeutic conversational agents (CAs) to deliver mental health interventions. However, both researchers and practitioners face challenges in anthropomorphizing therapeutic CAs for more human-like interactions while avoiding the uncanny feeling from users. Drawing upon the literature of CA anthropomorphism and the uncanny valley theory, the current short paper offers a novel insight into users' receptivity to therapeutic
dblp:conf/ecis/CuiWQ21
fatcat:fpsur7agxjeofdrygtd5othbo4