Research on the Present Situation and Countermeasures of the Training of Common Staff in Star Hotels

Qian Lin, LiXia Zhang, Jinwei Liu
2017 DEStech Transactions on Social Science Education and Human Science  
The hotel is a typical labor-intensive industry and the service industry, which determines the large proportion of staff in the hotel. The employees who are engaged in front-line service are the most critical resources of the hotel, and the professional ethics and inner qualities of employees play a decisive role in the competitiveness and development prospect of the hotel. Education training of the hotel staff enhances the staff's quality and has great significance for enhancing the hotel's
more » ... petitiveness. This article from the hotel to the necessity of strengthening the staff training, training content of a single, backward ideas, order and system imperfect such outstanding problems and put forward the training to complete, advanced concepts, perfect system four aspects in this paper, the order specification, Suggestions to training is conducted using variety and small training methods can provide reference for the rapid development of the hotel.
doi:10.12783/dtssehs/eemt2017/14530 fatcat:iyymrue47fbyndanxsl3p3mvzu