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The hotel is a typical labor-intensive industry and the service industry, which determines the large proportion of staff in the hotel. The employees who are engaged in front-line service are the most critical resources of the hotel, and the professional ethics and inner qualities of employees play a decisive role in the competitiveness and development prospect of the hotel. Education training of the hotel staff enhances the staff's quality and has great significance for enhancing the hotel'sdoi:10.12783/dtssehs/eemt2017/14530 fatcat:iyymrue47fbyndanxsl3p3mvzu