Roadblocks to Implementing Modern Digital Infrastructure: Exploratory Study of API Deployment in Large Organizations

Nigel Melville, Rajiv Kohli
2021 Proceedings of the 54th Hawaii International Conference on System Sciences   unpublished
Application programming interfaces (APIs) are an important component of digital infrastructure. Extensively employed in diverse industries, APIs are a boundary resource that enables new business models, enhances efficiency, and generates new sources of revenue. As little is known about how organizations deploy APIs, we conducted an exploratory examination of organizational deployment challenges of this important component of digital infrastructure. Analysis of semi-structured interview data
more » ... interview data collected within two large organizations reveals managerial challenges involving data, incentives, shared knowledge, and supplier management. Overall, our study contributes to knowledge about boundary resources while informing management practice concerning this emergent business imperative in the fourth industrial revolution.
doi:10.24251/hicss.2021.723 fatcat:mjdy4gpscvgn5gh3axofsgbkfq