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Recently, business managers have touted supplier relationship management (SRM) as the next core competency and a source of competitive advantage. This suggests the need of an e-SRM installation. SRM domain involves relatively wide and complex business processes and without the support of IT, it would not be accomplished easily. As the Internet became popular and many firms were quick to launch e-SRM, however, the effect went farther than was expected. In particular, the fundamental is in thedoi:10.1016/j.im.2004.11.004 fatcat:bak64z5yjzf73odnmr4nws6lgy