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How a geographically distributed software team managed to negotiate successfully using chat technology
2019
Revista Tecnologia e Sociedade
Negotiation is best accomplished in collocated settings, and negotiation in geographically distributed settings is prone to failure with a risk of conflicts. Investigating distributed software development, we were surprised to discover that a software development team, located in different parts of Brazil, was able to negotiate successfully and reach an agreement to change from ticket-oriented processes towards release-oriented processes for bug fixing activities using only chat technology. In
doi:10.3895/rts.v15n37.8655
fatcat:u5kesk54szahdmio6eeb4j4phy