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Sentiment and Emotion-Aware Multi-Modal Complaint Identification
2022
PROCEEDINGS OF THE THIRTIETH AAAI CONFERENCE ON ARTIFICIAL INTELLIGENCE AND THE TWENTY-EIGHTH INNOVATIVE APPLICATIONS OF ARTIFICIAL INTELLIGENCE CONFERENCE
The expression of displeasure on a consumer's behalf towards an organization, product, or event is denoted via the speech act known as complaint. Customers typically post reviews on retail websites and various social media platforms about the products or services they purchase, and the reviews may include complaints about the products or services. Automatic detection of consumers' complaints about items or services they buy can be critical for organizations and online merchants since they can
doi:10.1609/aaai.v36i11.21476
fatcat:t2idhnb6vzbphhijyejxfj3lcu