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A B S T R A C T This work proposes the first model to examine the moderating effect of the COVID-19 syndemic on the acceptance and use of smartphones during the tourist shopping journey. The model was tested with 1800 tourists, 900 non-COVID-19 (i.e. prior to and 900 during the COVID-19 period. The results showed that: 1) the model has better fit for the COVID-19 period as its explanatory capacity for that stage is greater (R 2 = 0.773) than for the non-COVID-19 period (R 2 = 0.691); 2)doi:10.1016/j.tourman.2021.104361 fatcat:myjnwgqijvba7mfwz2w6xr6y5e