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In recent years, customer satisfaction has come to be used not only as a performance indicator for individual firms but also an aggregate for economic analysis. In particular, it has been reported that changes in customer satisfaction are a leading, positive indicator of other financial and economic indicators such as GDP growth and customer spending. In our research, we have examined consequences of customer satisfaction by analyzing the relationships among variables such as customerfatcat:e5n4tttj4zfpjman7lh7vm5c64