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Outsourcing prioritized warranty repairs
International Journal of Quality & Reliability Management
We consider the problem of outsourcing warranty repairs to outside vendors when items have priorities in service. The manufacturer has a contract with a fixed number of repair vendors. The manufacturer pays a fixed fee for each repair done by a vendor which is independent of the repair type and priority class but depends on the vendor. There are a fixed number of items under warranty, and each item belongs to one of a fixed number of priority classes. The manufacturer also pays for holdingdoi:10.1108/02656710510610848 fatcat:riplyoxrxvcqbiujsurofdc4dq