Beyond contact-tracing: The public value of eHealth application in a pandemic

Paolo Gerli, Emmanuel Ogiemwonyi Arakpogun, Ziad Elsahn, Femi Olan, Karla Simone Prime
2021 Government Information Quarterly  
Area (EEA) and outline how these systems and technologies map against four dimensions of public value: user orientation, participation, legality and equity. Our findings reveal that the public value of the eHealth applications adopted in the context of the current pandemic is affected by both endogenous and exogenous factors that undermine their ability to improve the quality of healthcare services and social wellbeing. We conclude by suggesting areas for further research to address such
more » ... and the trade-offs emerging between different dimensions of public value.
doi:10.1016/j.giq.2021.101581 fatcat:gp7qrzcjpbeqjm67s5pr6invdq