PENGALAMAN TENAGA KESEHATAN TENTANG PELAYANAN BPJS

Kesehatan Pada, Fasilitas Pelayanan, Kesehatan Primer, D Kota, Jambi Tahun Kamariyah, Yulastri Arif, Dorisnita Program, Studi Keperawatan, Fakultas Kedokteran, Ilmu Kesehatan, Universitas Jambi
unpublished
Social Security Agency (BPJS) in health, has responsibility to carry out the national healthy service system such as promotive, preventive, curative and rehabilitative, in form of funding health assurance. The assurance is using government facilities and private facilities collaboration with BPJS. The purpose of this research is to gain a deep understanding of the experience of health workers in the primary health care system of Jambi city in Year 2014 type of qualitative research with
more » ... ve phenomenological approach. Participants in this study were health workers ie doctors and nurses who work in primary facilities / health care, selected in accordance with criteria established by 16 participants. Purposive sampling method is the data analysis methods Colaizzi. Data testing was tested by Credibility test, Tranferability, Dependability and Confirmability. The results showed experience of physicians and nurses about the health care system BPJS are: 1) The procedure BPJS service not unlike the procedures Askes services and free medical treatment, 2) health care systems BPJS more beneficial to society. 3) System services BPJS cause problems for patients and health professionals 4) Health workers resolve problems directly and indirectly are temporary and, 5) BPJS service system perceived differently by each nurse and doctor. Understanding of issurance procedures sytem affect to the system of issurance itself and differences in perceptions. advice; BPJS should socialize health care system, meeting the needs of supporting facilities and SIM administration and service optimization. Abstrak Badan Penyelenggara Jaminan Sosial (BPJS) kesehatan, memiliki tanggung jawab menyeleggarakan sistem pelayanan kesehatan Nasional berupa pelayanan promotif, preventif, kuratif dan rehabilitative, dalam bentuk jaminan pembiayaan kesehatan. Fasilitas pelayanan yang digunakan adalah semua fasilitas pemerintah dan swasta yang bekerja sama dengan BPJS Kesehatan, namun yang berperan sebagai ujung tombaknya adalah fasilitas pelayanan kesehatan primer. Tujuan dari penelitian ini adalah memperoleh pemahaman yang mendalam pengalaman Tenaga kesehatan terutama perawat dan dokter tentang sistem pelayanan kesehatan primer di kota Jambi Tahun 2014. Jenis penelitian kualitatif dengan pendekatan fenomenologi deskriftif. Partisipan dalam penelitian ini adalah tenaga kesehatan yaitu dokter dan perawat yang bekerja di fasilitas primer/ Puskesmas perawatan, dipilih sesuai dengan kriteria yang telah ditetapkan sebanyak 16 partisipan. Metode pengambilan sampel purposive sampling, dengan analisa data metode Colaizzi. Pengujian data uji Credibility, Tranferability, Dependability dan Confirmability. Hasil penelitian didapatkan pengalaman dokter dan perawat tentang sistem pelayanan BPJS kesehatan adalah: 1) Prosedur pelayanan BPJS tidak berbeda dengan prosedur pelayanan Askes
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