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As an increasingly fierce competition in hospitality industry,the service quality of frontline service employees determine the success of hotels. Therefore, it is significant to improve the service quality of frontline service employees by enhancing their job performance. According to the conservation of resources theory, frontline service employees are easily confronted with role conflicts, which result in job burnout and negatively influence job performance. However, the relationship betweendoi:10.5539/ijps.v6n3p88 fatcat:6etlx3zl4vcxvhs3jqpc4kqzb4