This paper addresses the problem of conveyor transfer station design in harsh operating conditions, aiming to identify and eliminate a failure phenomenon which interrupts aggregate supply. The analyzed transfer station is located in a Polish granite quarry. The study employs laser scanning and reverse engineering methods to map the existing transfer station and its geometry. Next, a discrete element method (DEM) model of granite aggregate has been created and used for simulating current

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... g conditions. The arch formation has been identified as the main reason for breakdowns. Alternative design solutions for transfer stations were tested in DEM simulations. The most uncomplicated design for manufacturing incorporated an impact plate, and a straight chute has been selected as the best solution. The study also involved identifying areas of the new station most exposed to wear phenomena. A new transfer point was implemented in the quarry and resolved the problem of blockages.