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Institutional Ethnography (IE) offers a new theoretical perspective to guide inquiry within the information systems field. IE begins with a problematic -a disjuncture-that asks how some particular corner of the world is organized and answers this question through ethnographic techniques to explore the lived experience of the people at the core of the research. From this standpoint, institutional ethnographers map out how this experience is textually mediated and coordinated (organized) within adoi:10.1109/hicss.2012.328 dblp:conf/hicss/RossS12 fatcat:uc6kyxf5tfhenda4t5ipdhw6sq