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Trust without touch
2001
CHI '01 extended abstracts on Human factors in computing systems - CHI '01
Computer-mediated communication (CMC) is thought to be inadequate when one needs to establish trust. Rocco [4] found, for example, that discussions about agreements conducted over email were far less successful in engendering trust than those conducted face-to-face. But, if the participants met and did a team building exercise before the real task, trust was shown in spite of only having email to talk during the task. Here we show that if participants do not meet beforehand but rather engage in
doi:10.1145/634067.634241
dblp:conf/chi/ZhengBOO01
fatcat:3g2sw3rearhszixjd4txwwj7hy