Users are not the enemy

Anne Adams, Martina Angela Sasse
<span title="1999-12-01">1999</span> <i title="Association for Computing Machinery (ACM)"> <a target="_blank" rel="noopener" href="https://fatcat.wiki/container/i6iajiiyxvgz3ob6jwcn2pufni" style="color: black;">Communications of the ACM</a> </i> &nbsp;
Many system security departments treat users as a security risk to be controlled. The general consensus is that most users are careless and unmotivated when it comes to system security. In a recent study, we found that users may indeed compromise computer security mechanisms, such as password authentication, both knowing and unknowingly. A closer analysis, however, revealed that such behavior is often caused by the way in which security mechanisms are implemented, and users' lack of knowledge.
more &raquo; ... e argue that to change this state of affairs, security departments need to communicate more with users, and adopt a usercentered design approach.
<span class="external-identifiers"> <a target="_blank" rel="external noopener noreferrer" href="https://doi.org/10.1145/322796.322806">doi:10.1145/322796.322806</a> <a target="_blank" rel="external noopener" href="https://fatcat.wiki/release/onzy4c2ynneotbavtmtpbzcecu">fatcat:onzy4c2ynneotbavtmtpbzcecu</a> </span>
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