A Study of the Effect of Service Recovery on Customer Loyalty Based On Marketing Word Of Mouth in Tourism Industry

Chih-Hung PAI, Kuo-Min KO, Troy SANTOS
2019 Revista de Cercetare si Interventie Sociala  
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doi:10.33788/rcis.64.6 fatcat:yxizln66erh2tpyozopth3ybla